Shipping & Returns
Shipping Information
- We aim to ship ready made orders within 2-5 working days.
- Custom order shipping varies between 8-16 weeks average, depending on the size and complexity of your order.
- We offer free shipping on all orders within the UK.
Returns Policy
- We accept returns on any order that includes a manufacturing defect or have been damaged during shipping.
- We do not accept returns on custom order items unless they include a manufacturing defect or have been damaged during shipping.
- With shipping damage we aim to repair or replace the item and get it back to you ASAP.
FAQ's
- Can you ship my order out faster?
- Yes, if you send us an email we can ensure quicker shipping when needed.
- Will I be able to track my order?
- Yes, we provide tracked shipping for all orders. You will receive an email from us once we have shipped your item which will include your tracking details. If you can't find your tracking info, send us an email and we will get back to you with the info you need.
- Can I postpone my shipping if I'm going to be away?
- Yes, if you send us an email letting us know your ideal shipping date we can postpone your delivery until you know you'll be home.
- My item has been damaged during transit, what do I do?
- Send us an email as soon as you can. We will always work with you to sort any issues that arise from shipping, especially damage.
- My order hasn't arrived yet and my tracking hasn't changed, when will my order get to me?
- If your tracking hasn't updated or you think your order has got lost, please do not hesitate to contact us, we will look into it and get to the bottom of it for you.
Contacting Us
If you need to get in touch with us about any of the above issues please email us at info@csprojects.co.uk or use our contact form and we will get back to you as soon as possible.